Bay Area Service Hub Review
Family-owned HVAC contractor serving Sonoma, Marin, and Napa Counties since 2008 with 17 years in business. Consistently praised for professional, knowledgeable technicians who explain their work and for exceptional customer service as evidenced by 12 consecutive years of Diamond Certification. Best for homeowners seeking a reliable, quality-focused contractor willing to pay slightly premium prices for proven expertise and peace of mind.
Evaluation Scores
Workmanship
9.0
Quality of work performed
Customer Service
9.0
Responsiveness & communication
Pricing
7.5
Clear & honest pricing
Reliability
9.0
Consistency & dependability
Expertise
9.0
Technical skills & certifications
Warranty Support
8.5
Post-service coverage
Essential Q&A
What makes this contractor stand out?
12 consecutive years of Diamond Certification with 199 verified customer surveys averaging 4.7 stars, demonstrating consistent quality that few competitors can match.
Who should hire this contractor?
Homeowners in Sonoma, Marin, or Napa Counties who prioritize quality workmanship and customer service over finding the absolute lowest price, particularly those interested in heat pump or mini-split installations.
Insider tip
Ask about their CARE Membership maintenance program for ongoing service discounts, and request a heat load calculation for new installations—their in-house sheet metal fabrication means custom ductwork fits your home precisely.
Frequently Asked Questions
Is this contractor licensed and insured in California?
Yes. California contractor license #928565 is active with C-20 (HVAC) and C-43 (Sheet Metal) classifications, a $25,000 contractor bond, and workers' compensation coverage verified through Diamond Certified's credential checks.
Does this company offer 24/7 emergency services?
No. Their regular business hours are Monday through Friday, 7:00am to 4:00pm, with weekends closed. No 24/7 or emergency service is advertised.
What kind of warranty is provided on their workmanship?
Data not available for verification.
Do they provide free estimates or flat-rate pricing?
Yes. They offer free quotes and estimates, with a 'Request an Estimate' option available on their website.
How long has this business been serving the Bay Area?
Serving the Bay Area since 2008, with 17 years in business. Founded by Chris Street in Rohnert Park and Diamond Certified since November 2014.
Are their technicians background-checked and certified?
They are a Bryant Factory Authorized Dealer and Mitsubishi Diamond Contractor, indicating manufacturer-certified installation training. Specific technician certifications (NATE, EPA 608) not independently verified.
Platform Scorecard
Cross-platform reputation comparison
Google
342 reviews
Yelp
30 reviews
BBB
A+
0 complaints (3 yr)
Diamond Certified
Certified
12 years
199 verified surveys
Checkbook.org
superior rating
Rating Gap Alert: Google rating is
0.8 stars higher than Yelp.
This may indicate platform-specific review patterns.
Services Offered
Areas of Expertise
Certifications
Authorized Dealer
Service Areas
Professional Memberships
License Details
Status
Active
Classifications
Issue Date
2008-09-01
Expires
2027-02-28
Bond Amount
$25,000
Workers Comp
Active
Disciplinary Actions
None
Verify This Information
All data sourced from official platforms
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