Bay Area Service Hub Review
Established in 2018 with 7 years in business, Galaxy specializes in high-efficiency heat pump systems, ductless mini-splits, and comprehensive HVAC services across the Bay Area. Reviews consistently highlight same-day response times, professional technicians who explain work clearly, and transparent pricing backed by extensive guarantees. Best for Bay Area homeowners seeking a Diamond Certified contractor with 24/7 availability, rebate expertise, and strong warranty coverage.
Evaluation Scores
Workmanship
8.5
Quality of work performed
Customer Service
9.0
Responsiveness & communication
Pricing
8.0
Clear & honest pricing
Reliability
8.5
Consistency & dependability
Expertise
8.5
Technical skills & certifications
Warranty Support
8.0
Post-service coverage
Essential Q&A
What makes this contractor stand out?
Diamond Certified with 84 verified customer surveys, American Standard Platinum Dealer and Mitsubishi Diamond Contractor status, backed by six comprehensive guarantees including a 10-year workmanship warranty, no-lemon guarantee, and 1-year buy-back promise.
Who should hire this contractor?
Bay Area homeowners seeking high-efficiency heat pump installations with expert rebate assistance, 24/7 emergency availability, and strong warranty protection from a locally-owned contractor with multiple manufacturer authorizations.
Insider tip
Request a heat pump system evaluation to take advantage of their TECH Clean and HEEHRA rebate expertise—satisfied customers report significant savings when Galaxy handles the rebate applications on their behalf.
Frequently Asked Questions
Is this contractor licensed and insured in California?
Yes. License #1076868 is active with the CSLB, holding C-20 (HVAC), C-10 (Electrical), and B (General Building) classifications. They maintain a $15,000 contractor bond and have active workers' compensation coverage on file, with license valid through June 30, 2027.
Does this company offer 24/7 emergency services?
Yes, they offer 24/7 phone support with emergency service availability. Their website states technicians can typically arrive within 2-4 hours for urgent heating or cooling failures, and they're open 24 hours daily including weekends.
What kind of warranty is provided on their workmanship?
Yes, they offer comprehensive warranty coverage including a 10-year workmanship guarantee on installations, a no-lemon guarantee (full outdoor unit replacement if compressor fails twice within 5 years), a 1-year buy-back guarantee, and manufacturer part warranties up to 10-12 years on major components.
Do they provide free estimates or flat-rate pricing?
Yes, they provide free in-home estimates for all HVAC installations and system replacements. They also emphasize upfront, transparent pricing with a 'No Hidden Fees Guarantee' and price-match policy.
How long has this business been serving the Bay Area?
Serving the Bay Area since 2018, with approximately 7 years in business. The company was founded by owners with over 20 years of combined industry experience and has completed 447+ permitted projects over the past 3 years.
Are their technicians background-checked and certified?
Yes, their technicians are NATE Certified and EPA Certified. As a Diamond Certified company, they undergo credential verification including license checks, and California law requires all licensed contractors to pass fingerprint-based background checks through the DOJ and FBI.
Platform Scorecard
Cross-platform reputation comparison
Google
354 reviews
Yelp
949 reviews
BBB
A+
2 complaints (3 yr)
Diamond Certified
Certified
1 years
84 verified surveys
Checkbook.org
superior rating
Services Offered
Areas of Expertise
Certifications
Authorized Dealer
Service Areas
Rebate & Incentive Expertise
This contractor can help you navigate:
Professional Memberships
License Details
Status
Active
Classifications
Issue Date
2021-06-14
Expires
2027-06-30
Bond Amount
$15,000
Workers Comp
Active
Disciplinary Actions
None
Verify This Information
All data sourced from official platforms
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