Bay Area Service Hub Review
Family-owned HVAC contractor with 13 years in business, Diamond Certified for 12 consecutive years. Reviewers consistently praise technicians for thorough explanations and same-day responsiveness. Best for East Bay homeowners seeking a well-established, highly-rated contractor with strong warranty backing and emergency availability.
Evaluation Scores
Workmanship
8.5
Quality of work performed
Customer Service
8.7
Responsiveness & communication
Pricing
7.5
Clear & honest pricing
Reliability
8.5
Consistency & dependability
Expertise
8.8
Technical skills & certifications
Warranty Support
7.8
Post-service coverage
Essential Q&A
What makes this contractor stand out?
12 consecutive years of Diamond Certification with 457 verified customer surveys and family ownership that spans two generations, combining industry veteran experience with modern management.
Who should hire this contractor?
Homeowners in Contra Costa, Alameda, or Solano counties who prioritize working with an established, highly-reviewed contractor and value thorough explanations of system options and repairs.
Insider tip
Ask for their Star Performance Membership which includes two annual system tune-ups and 20% off non-warranty repairs; multiple reviewers mention their technicians are excellent at explaining options without pressure selling.
Frequently Asked Questions
Is this contractor licensed and insured in California?
Yes. License #972682 is active through 11/30/2026. They are a licensed and bonded C-20 HVAC contractor in California with a second license (#1005143) also on file.
Does this company offer 24/7 emergency services?
Yes, they offer 24/7 emergency service. Their website states emergency service is available around the clock.
What kind of warranty is provided on their workmanship?
They provide a 100% satisfaction guarantee on all services, plus a money-back workmanship and installation guarantee. BBB records also note a 24-month Star Trust Guarantee.
Do they provide free estimates or flat-rate pricing?
Yes, they offer free estimates on new heating and cooling system installations.
How long has this business been serving the Bay Area?
Serving the Bay Area since 2012, originally as Walnut Creek Heating and Air Conditioning before expanding and rebranding. Diamond Certified for seven consecutive years.
Are their technicians background-checked and certified?
Yes, all technicians are NATE-certified, EPA-certified, background-checked, and drug-tested.
Platform Scorecard
Cross-platform reputation comparison
Google
2,440 reviews
Yelp
436 reviews
BBB
A+
4 complaints (3 yr)
Diamond Certified
Certified
12 years
457 verified surveys
Checkbook.org
superior rating
63 ratings
Rating Gap Alert: Google rating is
0.9 stars higher than Yelp.
This may indicate platform-specific review patterns.
Services Offered
Areas of Expertise
Certifications
Authorized Dealer
Service Areas
Professional Memberships
License Details
Status
Active
Classifications
Issue Date
2012-03-20
Expires
2026-11-30
Bond Amount
$25,000
Workers Comp
Exempt
Disciplinary Actions
None
Verify This Information
All data sourced from official platforms
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