Bay Area Service Hub Review
31 years in business since 1994, specializing in HVAC installation and repair with particular expertise in whole-house comfort systems. Distinguished by Diamond Certified status for 15 consecutive years with 404 verified customer surveys and owner-involved consultations that take a 'house as a system' approach. Best for Marin and Sonoma County homeowners seeking a family-owned contractor with proven long-term reliability and manufacturer-certified expertise.
Evaluation Scores
Workmanship
9.0
Quality of work performed
Customer Service
9.0
Responsiveness & communication
Pricing
8.0
Clear & honest pricing
Reliability
9.0
Consistency & dependability
Expertise
9.5
Technical skills & certifications
Warranty Support
9.0
Post-service coverage
Essential Q&A
What makes this contractor stand out?
Diamond Certified for 15 consecutive years with 404 verified customer surveys, owner Jim Kelly personally conducts detailed home evaluations using a 'house as a system' approach rather than just selling equipment.
Who should hire this contractor?
Marin and Sonoma County homeowners who value thorough consultations, premium equipment options, and a family-owned company with verified long-term track record over lowest-price providers.
Insider tip
Request Jim Kelly for the initial consultation - multiple reviews highlight that his in-depth crawl space inspections and whole-house assessments identify issues other contractors miss.
Frequently Asked Questions
Is this contractor licensed and insured in California?
Yes. California Contractor License #688049 is active through April 30, 2026, with C-20 (HVAC) and C-36 (Plumbing) classifications, a $25,000 contractor bond with American Contractors Indemnity Company, and workers' compensation coverage verified on file.
Does this company offer 24/7 emergency services?
Yes, they offer emergency service to Marin and Sonoma County customers, with 24/7 emergency service noted on their Trane Comfort Specialist dealer profile.
What kind of warranty is provided on their workmanship?
Yes, they offer an exclusive 10-year warranty on installations, as verified through their Diamond Certified profile, along with manufacturer warranties on all equipment.
Do they provide free estimates or flat-rate pricing?
They provide estimates for repair and replacement projects by appointment, but do not advertise free estimates. Financing is available for qualified customers on equipment installations.
How long has this business been serving the Bay Area?
Serving the Bay Area for 31 years since April 1994, as verified by BBB records and CSLB license issue date.
Are their technicians background-checked and certified?
Yes, technicians are NATE Certified (North American Technician Excellence), and the company holds Trane Comfort Specialist and Daikin Comfort Pro dealer certifications, as verified on manufacturer dealer pages.
Platform Scorecard
Cross-platform reputation comparison
Google
305 reviews
Yelp
163 reviews
BBB
A+
0 complaints (3 yr)
Diamond Certified
Certified
15 years
404 verified surveys
Checkbook.org
superior rating
Services Offered
Areas of Expertise
Certifications
Authorized Dealer
Service Areas
Rebate & Incentive Expertise
This contractor can help you navigate:
Professional Memberships
License Details
Status
Active
Classifications
Issue Date
1994-04-26
Expires
2026-04-30
Bond Amount
$25,000
Workers Comp
Active
Disciplinary Actions
None
Verify This Information
All data sourced from official platforms
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