Bay Area Service Hub Review
16 years in business specializing in energy-efficient HVAC installation and plumbing services across Sonoma, Marin, and Napa Counties. Diamond Certified for 13 consecutive years with 425 verified customer surveys and a strong satisfaction guarantee. Best for homeowners seeking a well-established, full-service HVAC contractor with comprehensive warranties and membership programs who prioritize professionalism over lowest price.
Evaluation Scores
Workmanship
8.0
Quality of work performed
Customer Service
8.0
Responsiveness & communication
Pricing
7.5
Clear & honest pricing
Reliability
8.0
Consistency & dependability
Expertise
9.0
Technical skills & certifications
Warranty Support
8.5
Post-service coverage
Essential Q&A
What makes this contractor stand out?
Diamond Certified for 13 consecutive years with a 100% Right or 100% Free satisfaction guarantee, backed by 425 verified telephone surveys and over 150 hours of annual technician training.
Who should hire this contractor?
Homeowners in Sonoma, Marin, or Napa Counties seeking a well-established, full-service HVAC and plumbing contractor with strong warranties who value professionalism and comprehensive service over lowest price.
Insider tip
Join the Moore Rewards membership program ($19.95/month) for two included annual tune-ups plus a plumbing inspection—reviews consistently praise the value and priority scheduling this provides.
Frequently Asked Questions
Is this contractor licensed and insured in California?
Yes. California contractor license #1051850 is active through March 2027, with a $25,000 contractor bond and workers' compensation coverage on file with the CSLB.
Does this company offer 24/7 emergency services?
Yes, they offer 24-hour, 7-day emergency repair service on all types of HVAC systems with live answering available around the clock.
What kind of warranty is provided on their workmanship?
They offer a "100% Right or 100% Free" guarantee, a 1-Year Trial Guarantee on HVAC installations with full refund if not satisfied, and a lifetime guarantee on workmanship.
Do they provide free estimates or flat-rate pricing?
Yes, they provide free in-home estimates for HVAC and plumbing replacements with upfront pricing before work begins.
How long has this business been serving the Bay Area?
Serving the North Bay since 2009—now in their 16th year serving Sonoma, Marin, and Napa Counties.
Are their technicians background-checked and certified?
Yes, technicians are NATE Certified, EPA 608 Certified for refrigerant handling, and receive over 150 hours of annual training. Many plumbers hold Green Plumber and Certified Journeyman credentials.
Platform Scorecard
Cross-platform reputation comparison
Google
1,702 reviews
Yelp
627 reviews
BBB
A+
5 complaints (3 yr)
Diamond Certified
Certified
13 years
425 verified surveys
Checkbook.org
superior rating
31 ratings
Rating Gap Alert: Google rating is
0.5 stars higher than Yelp.
This may indicate platform-specific review patterns.
Services Offered
Areas of Expertise
Certifications
Authorized Dealer
Service Areas
Professional Memberships
License Details
Status
Active
Classifications
Issue Date
2019-03-29
Expires
2027-03-31
Bond Amount
$25,000
Workers Comp
Required
Disciplinary Actions
None
Verify This Information
All data sourced from official platforms
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