Bay Area Service Hub Review
Family-owned HVAC company with 26 years in business, specializing as an Authorized Carrier Dealer. Reviews consistently praise owner Alex Ortiz's personal involvement, thorough explanations, and quality workmanship. Best for Peninsula and Bay Area homeowners seeking a reliable, well-established contractor with exceptional credentials.
Evaluation Scores
Workmanship
9.0
Quality of work performed
Customer Service
9.0
Responsiveness & communication
Pricing
8.5
Clear & honest pricing
Reliability
9.0
Consistency & dependability
Expertise
9.5
Technical skills & certifications
Warranty Support
8.0
Post-service coverage
Essential Q&A
What makes this contractor stand out?
22 consecutive years of Diamond Certified status with owner Alex Ortiz personally involved in estimates and projects, ensuring consistent quality and communication.
Who should hire this contractor?
Bay Area homeowners seeking a well-credentialed, family-owned contractor with exceptional longevity and a track record of quality Carrier installations.
Insider tip
Request Alex Ortiz personally handle your estimate—reviewers consistently praise his thorough explanations and honest pricing compared to larger companies.
Frequently Asked Questions
Is this contractor licensed and insured in California?
Yes. California contractor license #803346 is active with C-20 (HVAC) classification, expiring 4/30/2026. They carry a $15,000 contractor bond and have workers' compensation coverage verified through Diamond Certified credential checks.
Does this company offer 24/7 emergency services?
Data not available for verification. Their standard business hours are Monday-Friday 8:00 AM - 5:00 PM, with no 24/7 or emergency service mentioned on their website.
What kind of warranty is provided on their workmanship?
They offer a 100% satisfaction guarantee on all services. Specific labor warranty terms are not published on their website, but as an Authorized Carrier Dealer, they honor all manufacturer warranties on Carrier equipment.
Do they provide free estimates or flat-rate pricing?
Yes, they offer free estimates. Their website prominently features 'Free Estimates' and multiple 'Get a Quote' options for homeowners.
How long has this business been serving the Bay Area?
Serving the Bay Area for 26 years, founded in 1999 by owner Alex Ortiz. They have been Diamond Certified for 22 consecutive years since 2004.
Are their technicians background-checked and certified?
Data not available for verification. While they are an Authorized Carrier Dealer (which requires manufacturer training), specific technician certifications such as NATE or EPA 608 are not listed on their website or profiles.
Platform Scorecard
Cross-platform reputation comparison
Google
6 reviews
Yelp
129 reviews
BBB
A+
0 complaints (3 yr)
Diamond Certified
Certified
22 years
244 verified surveys
Checkbook.org
superior rating
Services Offered
Areas of Expertise
Authorized Dealer
Service Areas
Professional Memberships
License Details
Status
Active
Classifications
Expires
2026-04-30
Bond Amount
$15,000
Disciplinary Actions
None
Verify This Information
All data sourced from official platforms
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