Bay Area Service Hub Review
25 years in business, Big Blue Plumbing is a full-service contractor specializing in residential plumbing, sewers, and hydronic radiant heating. They are highly regarded for their professional communication, including technician bios and tracking, and their expertise in complex under-slab repairs for Eichler homes. They are best for homeowners seeking high-transparency service and specialized technical expertise in the East Bay.
Evaluation Scores
Workmanship
8.7
Quality of work performed
Customer Service
8.8
Responsiveness & communication
Pricing
8.0
Clear & honest pricing
Reliability
8.6
Consistency & dependability
Expertise
9.0
Technical skills & certifications
Warranty Support
8.5
Post-service coverage
Essential Q&A
What makes this contractor stand out?
They utilize a high-tech communication system that sends customers a bio and photo of their technician before arrival, significantly increasing homeowner trust and safety.
Who should hire this contractor?
Ideal for East Bay homeowners with complex infrastructure needs like radiant heating or those who value a highly structured, corporate-level service experience with clear guarantees.
Insider tip
Ask for their 'Official Price Book' during the estimate; customers note that it provides high transparency and helps avoid the 'ballpark' pricing issues some reviewers encountered.
Frequently Asked Questions
Is this contractor licensed and insured in California?
Yes. License #951263 is active with a $25,000 contractor bond and workers' compensation coverage on file.
Does this company offer 24/7 emergency services?
Yes, they offer 24/7 emergency service for urgent issues like burst pipes, sewer backups, and broken water heaters.
What kind of warranty is provided on their workmanship?
They provide a 1-year labor warranty on repairs, a 20-year workmanship guarantee on whole-house repiping, and a 100% satisfaction money-back guarantee.
Do they provide free estimates or flat-rate pricing?
Data not available for verification.
How long has this business been serving the Bay Area?
Serving the Bay Area for 25 years since the business was founded in 2000.
Are their technicians background-checked and certified?
Yes, all technicians carry the Tech Seal of Safety, indicating they have passed comprehensive background checks and drug tests.
Platform Scorecard
Cross-platform reputation comparison
Google
575 reviews
Yelp
146 reviews
BBB
A+
2 complaints (3 yr)
Diamond Certified
Certified
6 years
93 verified surveys
Checkbook.org
superior rating
1 ratings
Rating Gap Alert: Google rating is
1.5 stars higher than Yelp.
This may indicate platform-specific review patterns.
Services Offered
Areas of Expertise
Certifications
Authorized Dealer
Service Areas
Professional Memberships
License Details
Status
Active
Classifications
Issue Date
2010-09-02
Expires
2026-09-30
Bond Amount
$25,000
Workers Comp
Active
Disciplinary Actions
None
Verify This Information
All data sourced from official platforms
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