Bay Area Service Hub Review
Operating since 1996, Pacific Plumbing Systems is a family-owned contractor specializing in residential and commercial plumbing repairs and remodels. They are highly regarded for their meticulous attention to cleanliness, such as using protective booties and floor pads, and for providing honest assessments that often save customers money. They are best for East Bay homeowners seeking a highly professional, trustworthy service for both routine maintenance and complex installations.
Evaluation Scores
Workmanship
9.2
Quality of work performed
Customer Service
9.0
Responsiveness & communication
Pricing
8.5
Clear & honest pricing
Reliability
8.8
Consistency & dependability
Expertise
8.5
Technical skills & certifications
Warranty Support
8.5
Post-service coverage
Essential Q&A
What makes this contractor stand out?
Their extreme commitment to property protection, including 'spotless' service trucks and the consistent use of shoe covers and work area pads.
Who should hire this contractor?
Homeowners who prioritize professionalism and cleanliness and want a plumber who prioritizes repairs over pushing unnecessary sales.
Insider tip
They utilize a 'time and materials' pricing model rather than flat-rate for many jobs, meaning you only pay for the actual work performed.
Frequently Asked Questions
Is this contractor licensed and insured in California?
Yes. License #909639 is active with a $25,000 contractor bond and workers' compensation coverage.
Does this company offer 24/7 emergency services?
They list their operating hours as Monday through Friday, 8:00 AM to 4:30 PM, and do not explicitly advertise 24/7 emergency service.
What kind of warranty is provided on their workmanship?
They provide a 1-year warranty on workmanship and a 5-year warranty on in-house fixtures.
Do they provide free estimates or flat-rate pricing?
They typically charge a dispatch fee and use time-and-materials pricing, but provide upfront estimates for larger jobs like water heaters.
How long has this business been serving the Bay Area?
They have been serving the Bay Area since 1996, operating as a family-owned business for 30 years.
Are their technicians background-checked and certified?
Data not available for verification.
Platform Scorecard
Cross-platform reputation comparison
Google
61 reviews
Yelp
41 reviews
BBB
A+
0 complaints (3 yr)
Diamond Certified
Certified
24 years
531 verified surveys
Checkbook.org
superior rating
36 ratings
Rating Gap Alert: Google rating is
0.7 stars higher than Yelp.
This may indicate platform-specific review patterns.
Services Offered
Areas of Expertise
Service Areas
License Details
Status
Active
Classifications
Issue Date
2008-02-14
Expires
2026-01-31
Bond Amount
$25,000
Workers Comp
Current
Disciplinary Actions
None
Verify This Information
All data sourced from official platforms
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