Bay Area Service Hub Review
Established in 1986, this San Ramon-based contractor specializes in residential roofing, leak diagnostics, and gutter systems. Reviews consistently highlight owner Tom Rhoads' personal involvement in projects and his ability to diagnose complex leaks that other contractors missed. Best for homeowners seeking long-term quality and expert diagnostics rather than the lowest initial bid.
Evaluation Scores
Workmanship
9.0
Quality of work performed
Customer Service
9.0
Responsiveness & communication
Pricing
8.5
Clear & honest pricing
Reliability
9.0
Consistency & dependability
Expertise
9.0
Technical skills & certifications
Warranty Support
9.0
Post-service coverage
Essential Q&A
What makes this contractor stand out?
The owner, Tom, is personally involved in projects and has a track record of solving 'mystery leaks' that other contractors fail to fix.
Who should hire this contractor?
Homeowners in the Tri-Valley area with tile roofs or persistent leak issues who prioritize expertise and owner-supervision over speed.
Insider tip
Join their 'Overhead Care Club' for annual maintenance perks like gutter cleaning and roof inspections to extend your roof's lifespan.
Frequently Asked Questions
Is this contractor licensed and insured in California?
Yes. License #653956 is active with a $25,000 contractor bond and workers' compensation coverage on file.
Does this company offer 24/7 emergency services?
Yes, they offer 24/7 emergency service and are available for after-hours repairs.
What kind of warranty is provided on their workmanship?
They provide a 1-year labor warranty on all installations and honor manufacturer warranties.
Do they provide free estimates or flat-rate pricing?
Yes, they offer free in-home estimates with upfront, flat-rate pricing.
How long has this business been serving the Bay Area?
Serving the Bay Area for over 25 years since 1999.
Are their technicians background-checked and certified?
Yes, all technicians are NATE Certified, EPA 608 Certified, and background checked.
Platform Scorecard
Cross-platform reputation comparison
Google
7 reviews
Yelp
106 reviews
BBB
A+
0 complaints (3 yr)
Diamond Certified
Certified
12 years
93 verified surveys
Checkbook.org
superior rating
Services Offered
Areas of Expertise
Certifications
Authorized Dealer
Service Areas
Rebate & Incentive Expertise
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License Details
Status
Active
Classifications
Issue Date
1992-06-11
Expires
2027-08-31
Bond Amount
$25,000
Disciplinary Actions
None
Verify This Information
All data sourced from official platforms
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